{"id":1450,"date":"2025-09-29T17:11:37","date_gmt":"2025-09-29T21:11:37","guid":{"rendered":"https:\/\/etservices.ca\/?page_id=1450"},"modified":"2025-10-07T12:18:04","modified_gmt":"2025-10-07T16:18:04","slug":"customer-service-strategy","status":"publish","type":"page","link":"https:\/\/etservices.ca\/es\/customer-service-strategy\/","title":{"rendered":"Servicio al Cliente y Herramientas TI"},"content":{"rendered":"<p>Antes de una compra, o durante y despu\u00e9s de la compra de un bien o servicio por parte del cliente. Por otro lado, existen herramientas que respaldan todo este proceso en diferentes niveles.<\/p>\n<p><strong>Objetivo<\/strong><\/p>\n<p>El curso proporciona a los estudiantes los conocimientos para analizar, planificar y establecer la infraestructura de servicio al cliente que mejor se adapte a una empresa en funci\u00f3n del tipo de servicio o producto y las necesidades del cliente utilizando herramientas inteligentes que pueden obtener informaci\u00f3n sobre los clientes que antes no se pod\u00eda obtener.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/etservices.ca\/wp-content\/uploads\/2025\/09\/ETS_sac_icon.jpg\" alt=\"ETS_sac_icon\" itemprop=\"image\" height=\"308\" width=\"386\" title=\"ETS_sac_icon\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<p>&nbsp;<\/p>\n<p><strong>M\u00f3dulos<\/strong><\/p>\n<p>The course is divided into three (3) modules:<\/p>\n<ol>\n<li>Niveles de la estructura de servicio al cliente <\/li>\n<li>Herramientas de flujos de informaci\u00f3n y atenci\u00f3n <\/li>\n<li>Manejo de la informaci\u00f3n<\/li>\n<\/ol>\n\t<p><strong>Habilidades<\/strong><\/p>\n<p>A student taking this course will have the ability to:<\/p>\n<ol>\n<li>Mejorar la lealtad del cliente <\/li>\n<li>Anticiparse a las crisis <\/li>\n<li>Reducir las solictudes de soporte <\/li>\n<li>Sugerir modificaciones a productos o servicios <\/li>\n<li>Recomendar productos conexos a los servicios o productos<\/li>\n<li>Elegir las herramientas que mejor se adaptan a tu proceso<\/li>\n<\/ol>\n\t<br \/>\n\t\t\t\t<a href=\"https:\/\/etservices.ca\/es\/quote\/\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/etservices.ca\/wp-content\/uploads\/2025\/09\/Ets_cotizacion_3_optimized.jpg\" alt=\"Ets_cotizacion_3_optimized\" itemprop=\"image\" height=\"188\" width=\"300\" title=\"Ets_cotizacion_3_optimized\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/etservices.ca\/es\/courses\/\" target=\"_self\">\n\t\t\t\t\t\t\tCursos\n\t\t\t\t\t<\/a>","protected":false},"excerpt":{"rendered":"<p>before a purchase or during and after a customer purchase of a good or service. On the other hand, there is tools witch suppord all this process in differents levels. Goal The course provides students with the knowledge to analyze, plan, and establish the customer service infrastructure that best suits a company based on the &#8230; <a title=\"Servicio al Cliente y Herramientas TI\" class=\"read-more\" href=\"https:\/\/etservices.ca\/es\/customer-service-strategy\/\" aria-label=\"Leer m\u00e1s sobre Customer Service and IT Tools\">Leer m\u00e1s<\/a><\/p>","protected":false},"author":1,"featured_media":1237,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1450","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/etservices.ca\/es\/wp-json\/wp\/v2\/pages\/1450","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/etservices.ca\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/etservices.ca\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/etservices.ca\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/etservices.ca\/es\/wp-json\/wp\/v2\/comments?post=1450"}],"version-history":[{"count":5,"href":"https:\/\/etservices.ca\/es\/wp-json\/wp\/v2\/pages\/1450\/revisions"}],"predecessor-version":[{"id":1521,"href":"https:\/\/etservices.ca\/es\/wp-json\/wp\/v2\/pages\/1450\/revisions\/1521"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/etservices.ca\/es\/wp-json\/wp\/v2\/media\/1237"}],"wp:attachment":[{"href":"https:\/\/etservices.ca\/es\/wp-json\/wp\/v2\/media?parent=1450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}